Can I keep using Outlook, Apple Mail or the mail app on my phone?
Yes. Every mailbox supports IMAP4 and POP3 over TLS, and authenticated SMTP on ports 587 and 465. Webmail adds to that; it does not replace your mail app.
Where do my users sign in to webmail?
On your own subdomain, webmail.yourdomain.com, with your logo and colours. GetSetMail is the platform behind it; your users only ever see your brand.
Can one account host several domains?
Yes, from the Business plan upwards: 5 domains on Business, 25 on Premium and unlimited on Enterprise. Aliases and forwarding work across all of them.
What happens to spam and suspicious mail?
We score and scan every message before delivery. Clean mail goes through. Uncertain mail waits in a quarantine that your administrators and users can review and release. Malware is rejected and logged.
How do we move our existing mailboxes?
With the built-in migration tools. We import mail over IMAP or POP with folder and filter mapping while your current provider keeps running, and MX records move only when you are ready.
Is administration self-service?
Yes. Your organisation gets an admin console for domains, mailboxes, aliases, groups, policies and quarantine, with roles and permissions so you can delegate safely. The audit trail records every action.
How is billing handled?
Prices are per mailbox per month. Pay yearly and get two months free. We quote Enterprise individually.
What is included in every plan?
Anti-spam and antivirus filtering, quarantine and review, SPF, DKIM and DMARC, TLS in transit, two-factor authentication, webmail and the administration console. Higher plans add collaboration, compliance and enterprise controls.
What does Blockchain Verified mean?
For organisations that need it, GetSetMail writes a fingerprint of each message (sender, recipients, timestamps, headers and a hash of the content) to a permissioned blockchain network. Nobody can edit or delete that record, so you can prove later that a message went out, arrived and never changed. Message content itself stays in your mailbox.
What is the compliance archive?
On Enterprise, the platform captures every incoming and outgoing message in a separate, tamper-evident archive as it processes it, whatever users delete later. Authorised officers can search, retrieve and export mail for audits, disputes and regulatory requests.
Can staff manage a shared or delegated mailbox?
Yes. Shared mailboxes and mailbox delegation let a colleague or a team read, reply to or manage a mailbox from their own webmail sign-in. The audit trail names the person behind every delegated action.
Can a sent message be recalled?
Yes. You can recall a message from recipient mailboxes within your organisation directly from the Sent folder, and you see the recall status for each recipient.
